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Why is your restaurant losing customers?

Ignoring these requests is a mistake, which may cause the restaurant to lose a consistent share of customers. This is often the case at a team event with colleagues or big family gatherings - it requires only one person to be vegan, and the restaurant may lose a group of...


The Retail AI Adoption Problem

In the early 2000's a new technology hit the retail market, called price optimization. Base price optimization is exactly what it sounds like: what should be the initial price of a product or what should the "Regular" price of a product be, for items that are longer lifecycle, with multiple...


Grocer Kroger launches QR code-based payment service, snubs Apple Pay

Dubbed Kroger Pay, the app-based solution generates single use QR codes on a customer's device, which are subsequently scanned by a Kroger cashier upon checkout. Kroger launched Kroger Pay in Colorado and Columbus, Ohio, on Wednesday, with plans to expand availability to ten additional cities this spring before covering all...


Snapshot 2019: The State Of AI In Retail

It's clear that retail lags behind only financial services in terms of being at the forefront of AI investment - AI startups that are focused on retail racked up more than 2x the market value as all the rest of startups focused on retail combined. What does "AI" really mean...


Brands are testing augmented reality's influence on e-commerce

Augmented reality is far from becoming a mass force in advertising, but more brands are using it as a way to get customers to try out products before mobile purchases. The shift is from using AR for its novelty effect to using the technology where it's a good fit for...


Retailers from Gap to Ralph Lauren are giving up on their flagship stores — and experts say others ...

At the end of 2018, Gap Inc. CEO Art Peck said the company would be closing hundreds of Gap stores this year, including flagship locations. Ralph Lauren closed its Fifth Avenue Polo flagship store in 2017, though its Ralph Lauren flagship on the Upper East Side is still open. Calvin...


The Uncomfortable State of Voice Commerce

Many people use voice to conduct simple tasks, like getting directions, making phone calls or checking to see if they need an umbrella when they go out. An August 2018 survey from Social Lens Research found that while 25% of US voice command users use voice to find a new...


Building up its retail media operation to compete with Amazon, Wayfair launches sponsored products

Online furniture retailer Wayfair is opening up sponsored products to all, the latest in the company's attempt to build out its advertising platform. The platform, called Wayfair Media Solutions, has existed for a couple of years. The launch of sponsored products means a new way for Wayfair to compete with...


Google Loses Walmart In eCommerce Bid vs. Amazon

According to recent news on the eCommerce front, Google has lost a friend, seemingly, in at least part of its ongoing eCommerce battle against Amazon. Bloomberg reports that Walmart has "Quietly" left one of Google's key efforts against Amazon, having removed products from the latter's Shopping Actions website, and also...


Nearly Half of WTO Members Agree to Talks on New E-Commerce Rules

The WTO's 164 members were unable to consolidate some 25 separate e-commerce proposals at the body's biennial conference at Buenos Aires in December, including a call to set up a central e-commerce negotiating forum. In a gathering on the sidelines of the World Economic Forum in Davos, ministers from a...


Tech Viewpoint: Three reasons Google's GDPR fine matters to US retail

Google's record $57 million fine for violating the European Union General Data Protection Regulation should serve as a wakeup call for retailers everywhere. Google is one of those companies that isn't strictly a retailer, but engages in online retail activities. Its steep fine for not having enough transparency in how...


Tech Viewpoint: Three reasons Google's GDPR fine matters to US retail

Google's record $57 million fine for violating the European Union General Data Protection Regulation should serve as a wakeup call for retailers everywhere. Google is one of those companies that isn't strictly a retailer, but engages in online retail activities. Its steep fine for not having enough transparency in how...


Why Trust Should Always Be The Beating Heart Of Retail

According to The Times, Richard Walker has admitted that eradicating the palm oil has proved to be too expensive. Iceland's motive, to bring more ethically sourced food to its customers, is to be applauded it now seems its own ethics are coming under scrutiny. In a study published today by...


Flipkart's $201 Million Cash Injection

As Walmart-owned Flipkart fights to fend off Amazon and keep afloat amidst tougher e-commerce regulations, the Indian-based business finalises a deal worth US$201 million. The company's Singapore-incorporated parent, Flipkart Pvt has reportedly outlay 1,431 crore or $201 million into its wholesale entity in India. Flipkart first sought fresh...


5 Ways to Help Retailers Raise Their Store IQ in 2019

How do you adopt an intelligent store strategy that incorporates modern consumer demands, associates, changing technology, and the store itself? Here are five practical ways merchants of any size can raise their store's IQ in 2019. A customer who sees an enticing new item on your website or Instagram...


Closing down sale: is this the end of Sears?

There can be few bleaker testaments to the beleaguered condition of US retail than the Sears department store in Flatbush, Brooklyn. Last week, Sears narrowly avoided a deadline for liquidation after a New York bankruptcy judge permitted Eddie Lampert, whose hedge fund ranks as Sears' biggest shareholder and creditor,...


CES 2019: The biggest innovations for retail

Here are the innovations due to have the largest impact on the retail industry and the way we shop this year. Smaller tech companies offering open source smart assistants not dominated by the big companies are also expected to play a large part this year, offering innovations like proximity...


Interview with Will Tjernlund Managing Partner at Goat Consulting discussing the latest on Amazon Seller Programs

Will Tjernlund is co-founder and a managing partner of Goat Consulting, an Amazon Marketplace consulting and account management company. In my second interview with Will we talk about the latest development on best practices for selling on Amazon's Seller Central and Vendor Central programs. Some of the questions answered...


Why Lord & Taylor's Fifth Avenue store closing is tragic, especially for this former employee

This week's closure of Lord & Taylor's iconic flagship Fifth Avenue store in Manhattan marks the end of the retail giant's remarkable 193-year run in New York City.Forty-five smaller stores will remain open, primarily along the eastern seaboard. According to The New York Times' report the day after Lord...


Five Reasons Why Chatbots are the Future of Customer Service

Chatbots are able to provide a seamless engagement experience across platforms to help marketers prepare micro-targeted offerings. Chatbots have moved away from the days of stilted, binary conversations to understanding not just a spoken or typed word, but analyze the context of its usage. From funny memes to pun-filled,...